After seeing a number of complaints on social media, I contacted the TUI press office to find out why some customers are being charged to change their holidays when it has promised free changes. TUI says anyone due to travel before 30 April can change their holiday for free up to 21 days before departure. Anyone travelling in May can change for free as long as they do so at least 28 days before departure.
If you book after 10 February for travel between 1 June and 31 October you can change fee-free up to 28 days before departure. This is because although TUI is waiving its amendment fees, customers must pay the difference if the cost of the holiday has gone up. The solution is to use the Manage My Booking portal to change your booking. And then you might not get the cheaper online price.
Unfortunately, TUI does seem to have a policy of waiting as long as possible before letting customers know if their holidays are going ahead, probably in the hope that the uncertainty will encourage them to re-book before it cancels.
A journalist and travel writer of 35 years' standing, a once-a-week yogi, terrible skier and out-of-order mum to 2 teens. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking.
If you need assistance you can contact TUI directly. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. The table below outlines the amendment fees you must pay to TUI. For more details visit Booking Conditions.
There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. The TUI customer service representatives will notify you if there are any additional fees. To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable.
They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. Many people are not aware of this, but you have another option — sell your holiday to another person and get your refund that way. TUI allow you to transfer your holiday in the name of another person. You should contact TUI by email or in writing 7 days or more before the booking.
There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. To change the names of the passengers on your holiday, you need to contact TUI directly. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? Luckily, SpareFare. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. We are like eBay for travel with the added benefit of secure exchanges and expert customer support.
Sell your holiday here on SpareFare. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. You can buy bargain travel deals from people who cannot use theirs.
Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID Whether your flight will take place depends on your destination and the flight schedule. It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad.
Note : our offer and flight schedule may be subject to change. Should something change in the flight you booked, you will be informed personally and in time. We do everything within our power to continuously update this overview, but we count on you to also seek information before your departure.
TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Obviously, there are a number of things you should take into account and you will have to make some adjustments. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. Certain conditions may apply at some destinations, e.
If the result of your test is positive, you have to go into quarantine. There are specific quarantine rules at each destination, and any additional costs must be paid by you.
That's why we strongly advise against taking a test at the destination. The Belgian federal government has decided that as of 1 October , the PLF passenger location form for travellers to Belgium can only be completed electronically.
The paper version will no longer be offered. The authorities are planning a two-week transitional phase starting on 1 October. TThis applies to all travellers.
Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. Children traveling alone must fill in their own form.
You will receive a QR code after having completed the form. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. You have to state the means of transport you have used. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures:. We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons.
That depends on the measures that are applicable at the airport concerned. Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions.
We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. An All-Risk insurance is useful because it provides coverage:. If you have a cancellation insurance , you will in most cases not be able to cancel on account of the coronavirus. You can book this All-Risk insurance up to 57 days prior to your departure.
The detailed terms and conditions can be found here. If you change your booking, the premium will be deducted from the new travel price. Please take into account that you have to retain or upgrade your insurance products.
If your file is cancelled free of charge, the premium will also be cancelled free of charge. Annual policies cannot be cancelled. If you wish to cancel your flight, the normal cancellation conditions apply. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed.
You are required to officially cancel your trip and file a damage claim. Your file will be processed as soon as possible. You will receive a voucher to book a new TUI fly flight. You will receive your voucher by e-mail. The e-mail will contain all necessary information.
More information about the voucher can be found hereunder. Do you prefer a cash refund? That is possible as well. However, you should wait until you receive the voucher by e-mail. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Attention: a refund is only possible if you have not yet used the voucher. You will receive a refund for the cancellation within 2 weeks. If you booked a flight via an online travel agent or a facilitator i.
You will receive a refund for the products or services you booked and paid directly with TUI fly, e. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. If the price of the new flight is higher, we will adjust it to the original price.
You will not have to pay the difference. If the price is lower, you will receive the balance in the form or a voucher if you paid by voucher or you will pay the lower amount of the trip if you received a refund for your cancellation. If the same flight can take place from another Belgian airport of departure, the change is also free of charge.
If the price of the new flight is higher than the original amount, you will have to pay the difference. If the price of the new flight is lower, you will receive the balance in the form or a voucher in case you paid with a voucher. You can find detailed information about the voucher and the conditions here. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself.
The issue date and the expiry date of the initially issued voucher remain applicable. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount.
You can use this residual voucher when you book your next flight. The issue date and the expiry date of the initially issued voucher will remain applicable.
You will automatically receive the new voucher for the remaining amount by e-mail. You do not need to contact us yourself. Starting on the issue date, you have one year to book a new trip.
This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. Your travel agency can give you more information about this voucher.
If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. The voucher is personal, you are not allowed to give it to someone else.
You can book online and enter your voucher number and unique code during the booking process. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. You will receive the voucher by e-mail. You do not need to contact us.
If you cancelled your flight on your own initiative, you will not qualify for a voucher. In that case the normal cancellation conditions will apply. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher.
You will receive a refund within 2 weeks. This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. The original term of validity is indicated on your voucher. Given the circumstances, TUI fly will extend its validity by one year.
When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed.
Yes, the TUI fly web portal has been reopened. You can do this while you check in online, which is possible from 24 to 6 hours before departure.
For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID statement online and to pick up your boarding pass at the check-in desk at the airport. This applies to both the outward and the return flight. The measures taken by the suppliers can change at any time. We therefore advise you to consult their terms and conditions and the measures they have taken. This way you will always have the most recently updated information. Our partners are doing the best they can to help you!
It goes without saying that they will take every possible precaution to take your customers to their destination as safely as possible:. If you prefer a private ride rather than the combined ride you booked, this is certainly possible. This private comfort ride can be booked against payment. Please send an e-mail to info billo.
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