Treating a customer well in a situation like this will go a long way to retain their trust and loyalty. ShippingChimp facilitates eCommerce businesses to host a dispute management portal within their shopping site. Shoppers can simply lodge their lost or damaged order disputes by logging into this portal. A self-serve to collect your customer delivery grievances turn them into delight. Contact us for a walkthrough of our customer delivery experience enhancement services. Your email address will not be published.
Save my name, email, and website in this browser for the next time I comment. How to Determine a Package is Missing? So, how does a retailer determine that a package is missing?
Challenges in Recovering the Cost of Lost Package If a package is lost, the customer will surely ask for a refund or a replacement. According to 32 percent of customers, they think their packages went missing during transit. Almost 16 percent of online customers claim that their packages were either lost or stolen, while 29 percent are not sure why they did not receive their package.
Nearly 57 percent of online shoppers say that their parcels are left in the outdoors, or an unsecured area like the front porch. Now, let us list some of the reasons that could result in lost packages: An incorrect address is mentioned on the package. So, the equation of average insurance per item is below: Source: shippingeasy. In the case of a UPS lost package, a claim has to be filed online within five months, within nine months via customer service, and within 45 days in case there is uncollected cash on delivery COD.
For a DHL lost package, a claim has to be filed within 30 days. Share Tweet 0. Pin it 0. Leave a Reply Cancel reply Your email address will not be published. Next article —. You May Also Like. Read More 4 minute read. Apart from running your hectic business, manually submitting claims with shipping carriers by yourself is a huge hassle for more reasons than one:.
Worry not! You can make use of a parcel audit solution such as LateShipment. The best part is that it takes less than 2 minutes to set-up and seamlessly integrates with your existing workflow.
Sure, refunds are great for your business. DEM is particularly helpful if you are a bulk shipper who uses multiple carriers and would prefer an efficient automated workflow. Delivery Experience Management platform keeps you in check the status of the parcel and helps you stay ahead of lost or damaged packages with ease. When a certain package takes a detour, DEM sends out an alert to the sender and the receiver. This helps you foresee a delay and handle it proactively.
If you send out several packages at once, and some of them are suspected lost by our automated system, you are intimated of that as well.
Since you get to know well in advance if one or more packages are flagged as lost, it gives you an edge when you get in touch with the carrier to resolve the issue or send a quick replacement in case of a time-sensitive delivery.
Try LateShipment. Or, get in touch by writing to us at sales lateshipment. Your email address will not be published. You will be forwarded to the claims department if the customer service department is having problems resolving your problem.
Later, the department will check whether the customer is entitled to compensation based on their Terms and Conditions. In case you were not at home and the courier driver left the box to one of your neighbours, GLS drivers will inform the recipient with a notification card.
In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address. A missing or lost parcel will only be declared as such after they make an investigation, and look for it in their depots. If after this investigation process, the courier company cannot find the box, they will declare it lost. It might take a while for the company to consider your parcel as lost.
This period depends on the courier company responsible for the shipping service. By turning directly to the courier company that carried out the service, you might be able to receive an estimated time for resolution.
If your parcel is lost, sometimes courier companies can track it down. The courier company will try to locate your package in one of their depots and deliver it to you. To make this possible, you need to inform the company you booked the service from as soon as you notice that something is wrong in the tracking system. When your parcel has gone missing, the first thing the customer needs to do is open a claim procedure with the company you booked the shipping service.
You will need to provide them with every detail and documentation required so that the losses could be estimated and recovered at a later stage, if applicable. It is essential to be aware that the claim procedure depends on the Terms and Conditions of the company that provided you with the service.
The Terms and Conditions of the company will give you more details of what you can or cannot do. It is vital to regularly check the tracking system for any irregularities in your delivery. The tracking system is updated every time your parcel arrives at a different depot or whenever some difficulties appear during the delivery. Once the system takes you to the delivery status page, you will get a full list of all status updates from the moment your parcel was accepted by the courier.
Regular checks of the delivery status are a vital part of following your parcel. The status gets updated every time the package reaches a different depot or a new stage of the delivery process. Bearing this in mind, no wonder that the lack of new information can make you think that something is wrong with your order or that it may be lost. You can contact them by calling The customer care representatives will ask you for more information.
Be ready to disclose the tracking ID number, the name of the person who sent the parcel, or the original shipping address. As soon as the reps get all the required information, they will start an investigation procedure to find out what happened to your package.
DHL allows the recipients to raise a cargo claim for a missing package sent by DHL Express within 30 days of the date when the courier shipped the parcel.
You can do it in two ways—by:. Regardless of the method you opt for, DHL should process your claim and solve the matter within 10—30 business days. The estimated time frame depends on the case specifics.
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